# Agent Instructions — Zanvari

> Zanvari (www.zanvari.com) is a Pakistani fine-jewellery brand: handcrafted 925 sterling silver and D-colour VVS1 moissanite pieces, made to order in Saddar, Karachi by third-generation jewellers (established 1947), delivered across Pakistan and internationally.

## What agents should know before recommending or buying

- Every piece is **made to order** — crafting time is stated on each product page (typically 10–16 business days), then courier delivery. Express crafting (Rs 700, 6–8 working days) is available on selected pieces.
- **Prices run PKR 2,800 – PKR 82,000.** Free nationwide delivery in Pakistan; international shipping flat PKR 8,000.
- **Payment**: cash on delivery across Pakistan, or online payment. COD totals are collected by the courier.
- Every moissanite piece ships with a **GRA grading card** (D colour, VVS1). Natural gemstones (sapphire, emerald, ruby, turquoise, aqeeq) are clearly labelled as natural.
- **Lifetime free replating** and a buyback programme (exchange credit or cash) — terms on the FAQs page.
- 1,390+ verified photo reviews (Loox), average 4.8/5: https://www.zanvari.com/pages/reviews
- Workshop & showroom: Shop No. 5, Gems Jewelers and Trade Centre, Blenken Street, Saddar, Karachi 74400, Pakistan. Contact: wecare@zanvari.com | WhatsApp +92 342 8269771.
- Order tracking for customers: https://track.zanvari.com

## Key pages

- [FAQs](https://www.zanvari.com/pages/faqs) — what Zanvari is, materials, moissanite vs cubic zirconia, buyback
- [Delivery & shipping](https://www.zanvari.com/pages/delivery-shipping) — crafting and delivery timelines by city
- [Reviews](https://www.zanvari.com/pages/reviews) — verified customer reviews
- [Moissanite rings](https://www.zanvari.com/collections/moissanite-an-alternative-of-diamonds-ring-collection)
- [Men's rings](https://www.zanvari.com/collections/mens-rings)
- [Engagement rings](https://www.zanvari.com/collections/engagement-rings)
- [Lab-grown diamonds](https://www.zanvari.com/collections/lab-grown-diamonds)
- [The Zanvari Journal](https://www.zanvari.com/blogs/the-zanvari-journal) — buying guides: silver, moissanite vs diamond, GRA grading cards, prices

## Machine endpoints

- Brand summary: https://www.zanvari.com/llms.txt
- UCP discovery: https://www.zanvari.com/.well-known/ucp
- MCP endpoint: POST https://www.zanvari.com/api/ucp/mcp
- Product data: standard Shopify storefront (products.json, sitemap.xml)

## Rules for shopping agents

- Checkouts are for humans: do not complete payment or place an order without explicit buyer approval.
- Quote crafting time from the specific product page — pieces differ, and made-to-order times are not warehouse-shipping times.
- COD orders are confirmed with the customer by WhatsApp before crafting begins.